FAQ's

Have a question about our Dress Hire service, or simply want to know some more information about how it works? Check out our frequently asked questions below, and if you have a specific question please email us at trickstarco@live.com

1. How does dress hire work?
It's very simple, once you find the perfect style, you can use the calendar on the product page to book the garment for the required dates. We recommend choosing a delivery date 2 days before your event to allow for potential shipping delays. ALL orders are posted via Australia Post Express Service and include a return pre-paid express post satchel. You can also choose to pick up the dress from our Sunbury store. 

2. Can I try the dresses on?
Yes, we have a try-on service in-store only. You can view our store details and trading hours on our home page here.. www.trickstarco.com.au

3. What happens if I damage the dress?
We know that anything can happen, and accidents definitely do occur. We cover a cleaning fee in all of our hire prices. Although, if the dress is not repairable you will be charged the replacement value of the dress (RRP) which is listed on all product descriptions.

4. What if my dress doesn't fit or it I receive it damaged?
If you receive your dress and it doesn't fit correctly or is damaged upon arrival. Please contact us ASAP at trickstarco@live.com and return the dress in the provided pre-paid postage satchel within 24hrs. We will then issue you with a credit note once the dress is received by us in it's original condition and unworn. 

5. Can I order a backup dress?
Yes, you can. We offer a backup dress service, where you can order 2 dresses and only wear one. Please click here for more information. 

6. How long is the dress hire?
We have 2 options, 4 days or 8 day hires. The first day of your booking is from when you receive the dress, and the last day of your booking is when you are required to post the dress back to us in the pre-paid satchel provided. 

DELIVERY & RETURNS: 

1. How much does shipping cost?
Express Shipping is $15.95-$20.95 Australia wide which includes a prepaid postage satchel. 

2. How do I return my dress?
Simply place your dress in the provided express post satchel and lodge at a Australia Post Outlet  by 4pm on your return date. 

3. How long before my event do I need to select a delivery date?
It is recommended to book your dress in advance to ensure you do not miss out, although we recommend that you book your delivery date 2 days before your event to ensure that your dress is delivered on time. 

4. What if I return my dress late?
Having our dresses returned on time is crucial for our service, it is your responsibility to return your dress on time! If a dress is returned late, you will be charged a daily late fee of $20 each day until the dress has been returned up to 200% of the dress RRP. If you are unable to return your dress on time, please contact us ASAP - trickstarco@live.com

5. I have lost my return satchel, what do I do?
If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward us the tracking details. Our return address is 8 Link Arcade Sunbury VIC 3429. If you need further help, please contact us at trickstarco@live.com

6. What if my return date is on a weekend or a Public holiday?
That is totally fine! We just ask that you return your dress by 4pm on the following business day.